Online chat is an important way for sellers to connect and maintain relationships with consumers, and it is also an effective way to enhance consumers' shopping experience. Some data show that adding instant chat tools to independent sites can increase the conversion rate to 12%. The data also shows that the conversion of consumption through live chat is 2.8 times that without live chat. (Data source: LTVplus)

Giitalk, an instant chat tool independently developed by GiiMall, can help sellers quickly establish contact with consumers. Interested sellers, come and learn about it~

Double the conversion rate starts with instant communication

Instant communication is more conducive to facilitating consumers to complete order transactions. When consumers browse between different product pages or have any questions, they can immediately establish contact with sellers through online chat. This kind of benign interaction can make potential consumers have more trust in sellers at the psychological level, shorten the distance between sellers and consumers, and enhance consumers' purchasing confidence.

Giitalk does not require consumers to install any software at all, let alone become friends with each other to communicate. Sellers only need to install the Giitalk plug-in in the app market and display it in the mall, and consumers can click on the mall. Opening a chat window to quickly communicate with sellers is completely zero-burden for consumers, which is conducive to establishing deeper connections between consumers and sellers.

Automatic translation breaks the barriers of cross-border communication

Language is the number one stumbling block for many sellers in cross-border transactions. Especially in Southeast Asian countries, there are many small languages, and the language habits of various countries are complex. Many sellers are faced with language and translation problems.

The automatic translation function of Giitalk can accurately respond to the massive and complex translation needs of sellers in real time. It not only supports inputting Chinese to send foreign language texts, but also automatically translates foreign language texts sent by consumers into Chinese, effectively resolving the language The estrangement really allows sellers to save worry and effort. With the help of the automatic translation function, sellers' cross-language communication will be more efficient and smooth, opening a "shortcut" for sellers and consumers to consult and communicate.

Multi-channel integration improves service efficiency

With the continuous rise of various social platforms, there are more and more channels for consumers to connect with sellers, but each channel exists in an isolated island. Sellers need to constantly switch back and forth between multiple channels to monitor the messages and information of consumers in each channel in real time, which can easily lead to problems such as missing messages and untimely responses, which not only reduces work efficiency, but also increases the loss of consumers. probability.

Giitalk integrates communication software commonly used in Southeast Asian countries such as Facebook Messanger and Line. Sellers only need to operate on Giitalk to complete the reception work in multiple channels, and they can also use Giitalk in the background quickly. Reply to comments and messages on the facebook homepage, saving the trouble of switching between different platforms, effectively improving consumer service experience and increasing satisfaction. At the same time, consumers' data information can also be managed in Giitalk, which is helpful for sellers to analyze the direction of publicity and formulate different marketing strategies according to consumers' consulting channels.

Offline work orders do not miss every consumer

For many sellers, it is sometimes impossible to establish instant communication with consumers due to the time difference. When overseas consumers are in an active period, domestic consumers may be in a rest period, so it is easy to miss orders because they cannot respond to consumers' questions in a timely manner.

Giitalk adopts a flexible processing mechanism to provide consumers with the function of actively submitting work orders. When the artificial agent is offline, the consumer is prompted to leave a message, and the consumer's consultation message will generate a work order in the Giitalk background, and the seller can see the relevant work order information when logging in to ensure that every consumption will not be missed. the consultation of the person. Sellers can also bind WeChat, and the consumer's work order information will pop up a notification reminder on the official WeChat account of Jimiaoyun at the first time. Clicking the notification will automatically jump to the chat interface with the consumer, and there is no need to return. Go to Giitalk backstage to reply to messages.

After understanding this, are you excited about this feature? Hurry up and log in to the GiiMall background to enter the app market to experience it~